Minggu, 20 Juli 2014

What To Consider When Buying Office Phone Systems

By Coleen Torres


Office telephone systems are an integral part of internet protocol networks that seamlessly time together data, voice, instant messaging, video conferencing and other important business communication tools and applications. Office phone systems make basic and complex business communications more affordable, whether they are used in a small business or as part of a large company. They can help you save money on long distance charges by enabling you to use your data network to make calls internationally and nationally at low rates.

Office telephone systems also minimize the costs of moving or changing phone extensions. Business owners can save money and time when adding a new site or employee. These systems also offer the benefit of being easy to use, improving customer service and accessibility. They come in various configurations and with many features.

In order to find the right telephone system for your company, you should consider a number of things. One of the things to consider is what your users need. The right system can provide your employees with necessary tools needed to increase efficiency. Consider if your workforce needs rich media conferencing tools or one telephone number that rings simultaneously on several devices.

Some of the features and capabilities you should consider as you select a telephone system include presence technology, intercom, automated attendant, video conferencing and paging. Presence technology enables you to know who is available in your organization at any moment. Unified messaging, which is the integration of different kinds of electronic communications and messaging media such as telephone, email or text message is the other feature to consider.

It is also essential for business owners to consider how many extensions they need and the call volume when shopping for telephone systems. In this way, they will be able to select the right size and type of telephone system. Those who have small offices should choose a phone system that is meant to be used in offices that have 20 users or less. Business owners who have a large office should look for a system that is able to connect a number of office locations into a single telephone system. Installing such a system is a complex undertaking and it requires the use of many telephone lines in the form of a specialized circuit.

In general, small offices require phone systems that have basic functionality like direct inward dialing, voicemail, transferability and conferencing ability. The other important feature to look for is music on hold. This feature allows organizations to let their customers listen to promotional messages or music as they wait to speak to the customer service department.

Large offices on the other hand need a powerful telephone system that can handle a high call volume. The right telephone system can route calls in a large organization quickly and efficiently. It is also wise for managers of large organizations to choose telephone systems that come with features like call monitoring, call parking and call forwarding.

If it is necessary to employ an operator, you should choose a phone system that comes with an attendant console. The console has several buttons and is able to receive and route a large number of calls. The most important thing is to select a telephone system with capabilities and features that can meet the short and long term goals of your enterprise.




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