Jumat, 17 Januari 2014

How Small Business Voip Phone Systems Can Help Increase Productivity

By Judy Sullivan


Micro and medium enterprises are finding it increasingly difficult to survive in the stormy waters of international economic crises. They do not have access to the vast resources that can help large corporations to weather difficult times. It is therefore vital to cut cost while maintaining high levels of customer service simultaneously. One way in which to achieve this aim is to switch over to voice over internet systems. Small business VoIP phone systems are highly efficient and they save money.

There are many good reasons why so many companies are contemplating a move to internet based communication. Such a move needs careful consideration because no enterprise can survive without efficient communication. However, it is becoming increasingly clear that internet based communication offers users features and flexibility that simply cannot be matched by a PBX solution. In addition, they are easy to manage.

One of the biggest advantages of this technology is that they can be scaled to suit the exact needs of the company. Regardless of how many different departments or branches a company has, only one central communication system is necessary. New branches or users can be joined to the system without having to request new lines. Likewise, users or branches can be removed when no longer needed.

Clients of internet based communication marvel about the flexibility that they have. The actual location of any user has no impact upon his ability to make or receive calls. They can employ different devices, such as smart phones or tablets to access the system. This means that nobody ever needs to be out of touch and there are no reasons why important calls will be lost.

The biggest benefit cited by users of internet based communication is the savings that they achieve. Experts agree that savings of between twenty five and fifty per cent is realistic. Further savings are achieved because the system is centrally managed. There is therefore no need for telephone operators at each branch or department and there is no need to pay for multiple installations.

Most companies that move to the internet quickly realize that they can achieve substantial additional savings on maintenance. A traditional PBX is maintained by highly skilled and expensive technicians and there are normally a number of separate systems that needs constant maintenance. Internet communication, however, are mainly maintained by the service provider. At the same time clients enjoy constant upgrades and they always have access to the latest technology and innovations.

Users of this technology still have access to all the traditional features such as voice mail, call holding and conference call facilities offered by traditional PBX systems but they also benefit from many other innovative features. Fax to email, voice to email and call forwarding to any branch or user, regardless of physical location are just a few of these productivity enhancing features. Users can also generate a variety of management reports.

There can be no doubt that small business VoIP phone systems can save companies money while helping to increase productivity. These systems can be a valuable tool in becoming more competitive. One of the main reasons this is so is that employees can afford to become more mobile and they can therefore offer their clients better service.




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